faqs

Holiday Information

Holiday prices & occupancy

Prices on our website are subject to availability and change. We reserve the right to change prices; prices can go up or down. Please note that prices we show for Scheduled flights are based upon the lowest fare available. The airlines will limit the number of seats available at these prices by flight and date of travel.

What the price includes:

• Accommodation - Prices are shown within the price panel for each property. For hotels, the price applies to each of the two adults sharing a room.
• Return Flights
• Facilities and equipment such as pool towels, spas, whirlpools, indoor pools, sauna, table tennis, billiards, darts and other sporting equipment.
• Air Passenger Duty, UK Airport Taxes and security charges - Prices include current government Air Passenger Duty depending on destination/class of travel.
• Aviation Fuel Costs - known at the time of booking (see Extra Charges - before booking).
• A minimum luggage allowance of 20kgs excluding infants. Additional luggage allowance may be available at a supplement payable at the time of booking. Allowances vary between airlines. Excess baggage charges apply if you exceed the allowance shown on your tickets.
• Charges for extra security, aircraft insurance, aviation and other associated costs.
• Services of a Local Agent or 24-hour assistance from our UK Duty Office.

And what's extra

• Holiday Insurance - you MUST be insured
• Airline Failure Protection – a charge made by us on all our holidays that include a flight so that in the event the Airline on which you are due to travel ceases to trade, we are able to arrange alternative flights (if available) or issue you with a refund, as appropriate.
• Flight supplements - where applicable
• Accommodation supplements - where applicable
• Meal supplements
• Optional excursions.
• Charges made by accommodation - such as à la carte dishes, sunloungers, sporting facilities, indoor pool, pool towels, telephone calls, safes, mini-bars, car parking and any other services not shown as being free. There may be a charge locally for infants for use of services and facilities in the accommodation.
• Locally collected taxes.
• Accommodation Deposits - in some cases on arrival at self catering accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.
• Excess baggage on coaches and aircraft - excess baggage charges will apply if you exceed your allowance and/or you take sports equipment.
• Return Transport between your destination airport and accommodation in resort is not included unless stated.
• Late booking fee - a charge will apply for all bookings made within 14 days of departure. We will make arrangements for you to collect your tickets from our airport representative on arrival, or in some cases may be able to post your documentation to you, at your request. The charge will be a minimum of £15 per person but if special delivery is required the cost may be more.
• Credit card charges - prices advertised on this website apply to payment by cash or debit card. A charge will apply to payment by credit card.
• Possible surcharges - see 'Surcharges - price increases after booking' section

Flight Supplements

These are based on a variety of factors. It is not possible to show the supplements and fares for all Scheduled Flights due the range of flight options available. We can usually offer you a choice of airlines and a choice of seat classes or upgrade options on each airline - see our website for details. Please note that prices we show for Scheduled flights are based upon the lowest fare available. The airlines will limit the number of seats available at these prices by flight and date of travel. If the price shown in the brochure is not available when you book, we will offer you the next best seat price.

Infant and Child Ages & Prices

• Definitions of a child in terms of age are standard: an 'infant' is under 2 and a 'child' is between 2 and 11 on the date of travel.
• A 'child' must take up a seat.
• An 'infant' will sit on an adult's lap for the duration of the journey.
• A hotel's definition of a 'child' can and does vary.
• Any child ages you provide must be applicable to the relevant date of departure. If a child is older on the date of departure than originally specified at the time of booking, they may no longer qualify for a child price and you will have to pay the full adult fare, plus any relevant administrative fees, before the party can travel. Please check carefully with us before booking.
• In many cities in the USA, people under 21 years of age must be accompanied by an adult. Please ask for details when you book.

Child reductions

• Infants aged 0-1 years not occupying a seat travelling by air pay 10% of the adult fare per infant.

Please note that children aged 12 years and over will have to pay the adult price unless stated otherwise. Child prices are based on children sharing a room with two full-fare paying adults.

Discount Offers

Where we make discounts available on our holiday prices, these may vary on a daily basis and are subject to change without notice. We also reserve the right to withdraw discounts completely.

Transfers

Where transfers are pre-booked between the airport and your hotel, you will be allocated a seat in a coach or mini bus or private transfer if stated.

Sightseeing and excursions

We can pre-book excursions so that you can plan your itinerary before you go. Please note that buildings and monuments in many ciites may be undergoing restoration. Unfortunately, we are unable to advise you of such work in advance. Extra Nights

Subject availability and to visa restrictions you can stay as long as you like subject to flying restrictions. Where an 'extra night' price is shown in the price table, this is based on date of occupancy. Simply add the extra night price to the applicable duration shown in the price table. All extended durations are strictly subject to availability. Don't forget to ensure your holiday insurance covers the full duration of your stay.

Accommodation Supplements & Restrictions

The prices shown are per person (usually based on 2 people sharing) for the number of nights and room type stated. The lowest available rates are displayed but please allow for supplements depending on the dates you stay. Prices will vary depending on, for example, peak periods, weekend/midweek stays, local holidays, special events and the room type you select. Hotels may also require minimum stays at certain times of the year. Please ask us for prices and any minimum stay restrictions applying on the day you book.

Extra Charges - before booking

Please note carefully, prices include an amount to cover our current fuel charges known at the time our holidays are priced. You should be aware that these charges and costs may change. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking.

Surcharges - Price Increases after booking

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.



Special Offers : Most of offers shown are dependent on certain conditions being fulfilled. These are carefully detailed against the offer. Some offers must be booked at the time you make your reservation. Others are subject to availability on your arrival at the hotel but must be requested when you book the holiday. To gain the best from the offers featured please read the conditions carefully. Please note that some of the offers cannot be combined.

Weddings

Forget the hassle and expense of marrying at home and choose an overseas wedding day you'll really remember! In selected destinations featured, we arrange wedding packages for you and your partner and holidays for your family and friends too!. Unless stated otherwise all weddings are civil ceremonies , carried out by an authorised officer and have the same legal status as those carried out in the UK. We strongly recommend that you obtain a copy of our Weddings and Honeymoons supplement before booking, which details any additional costs such as legal fees and the documents required for each destination. We reserve the right to pass on any increases in applicable duties, levies or local government taxes.

To book just call our weddings department on 0870 010 4592 who will answer any questions you may have and send you a copy of the Weddings and Honeymoons supplement. Alternatively, visit www.thomascook.com/weddings for more details on our wedding packages. You must book at least 12 weeks in advance to allow for the necessary arrangements to be made. A non-refundable deposit of £100 is payable at the time of booking.

Honeymoons, Anniversaries & Birthdays: Many hotels offer honeymooners and guests celebrating anniversaries and birthdays special treats such as fruit, wine, flowers, candle-lit dinners, or free room upgrades (see also 'room upgrades' below). Where available, please note that the hotel may ask you to produce a marriage certificate in order to benefit from the honeymoon/anniversary offers.

Room upgrades: Where applicable and unless otherwise stated, offers of room upgrades shown will be determined by availability when you travel and your room will be allocated on arrival at the accommodation. If your room is upgraded, please note that this will not necessarily be to the next highest category as we do not sell all room types at all hotels.


Before you go

Weather hazards

Sun: The sun should be treated with respect - the more so the closer you get to the tropics, and especially in the winter, when your skin's completely unprepared. Make sure you take enough sun lotion with you - it can be hard to find locally - use it, and go easy on the sunbathing, particularly in the first few days. Watch out for signs of burning, heat exhaustion or sunstroke (reddening skin, sleepy, dizziness, headaches) and make sure you drink lots of (non alcoholic) fluids to avoid dehydration.

Weather & Natural Disasters: Destinations we offer may be affected by weather patterns such as tropical storms, monsoons, hurricanes, cyclones, typhoons, flooding and also seismic activity causing earthquakes and tidal waves. An example of which is the 'hurricane 'season, which affects the Atlantic, Caribbean Sea and Gulf of Mexico and is generally considered to be between June and November. This is just one example and different weather patterns occur at different times of the year, their impact on destinations can and does vary. Its not possible for us to publish detailed information on weather patterns for each destination, and weather advice can frequently change, we recommend you check the latest FCO Travel Advice for your destination. Visit www.fco.gov.uk/travel for information.

When a storm or natural disaster occurs, travel and accommodation arrangements may be significantly disrupted. It is extremely difficult to predict with accuracy the actual path, duration or effect severe weather patterns and seismic activity may have and the effects of actual or threatened bad weather and natural disasters are beyond our control (please refer to our booking conditions, section “Circumstances Beyond Our Control" for details of our responsibility to you in these circumstances).

If a storm or natural disaster is forecast to affect one of our destinations, we work with local and international authorities, our Health and Safety / resort teams and local agents to try to minimise disruption and keep you well informed. It may be that an evacuation of your resort, or a delay or cancellation of your flight to or from the resort may be necessary. In the event of changes to your holiday due to actual or threatened bad weather, we are not able to offer any compensation.

Health precautions & Travel Advice: Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include; www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org your General Practitioner or a specialist clinic. Please note you are strongly advised against scuba diving for 24 hours before travelling by air.

Whilst many Western European and North American destinations currently have no compulsory inoculation requirements, advice about destinations can change. Customers travelling to worldwide destinations are recommended to seek advice from the sources mentioned above and, where recommended, obtain vaccinations or tablets for protection against, for example: Malaria, Hepatitis A, Polio,Typhoid and Dengue Fever. In some cases, treatments for Malaria should begin well in advance of travel.

If you are visiting a European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it. Biting insects (including mosquitoes) are common in many countries, and they can spread disease. Insect repellents, especially those containing DEET, can be useful in helping to prevent bites. You can also reduce the risk of bites by wearing clothes that cover your skin, including your arms and legs, especially during the evening and at night.

The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (ceefax) page 470 onwards or call 0845 850 2829 or visit the FCO website: www.fco.gov.uk/. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 50p/minute).

Passports & Visas

It is the responsibility of passengers to ensure, for the travel to be undertaken, they have valid, acceptable passports, any required visa, any other documentation and, where asked for have submitted advanced passenger information in advance of travel to the tour operator/airline as appropriate. You must be able to meet the entry requirements for both your final destinations and any stop-off points en-route.  Passengers without the correct documentation, or who have included incorrect information with any visa application or advanced passenger information submitted may be refused carriage.  Airlines and/or Border Control Authorities have absolute discretion over refusals of carriage, departure from or entry into any country.  We will hold the passenger entirely responsible in the event they are not approved for travel or where entry to a country is refused due to any failure to satisfy the requirements of the Airline or Border Control Authority.  Where entry is refused, fines or other financial penalty may be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure.  Any passenger who travels without the required passport/visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves.

This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport.

We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.

Disabled travellers / Passengers with Reduced Mobility

Overseas accommodation and overseas transport arrangements

The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.

For customers who require support or advice prior to booking, please contact our Customer Service Team who will contact our suppliers for further information. Simply call our Customer Support Team on 0800 107 3409. This is a dedicated number for special needs enquiries and we are unable to transfer calls to other departments.

UK Airports and Flight arrangements

Airlines are able to offer assistance at the airport for those passengers who need it due to disability or a medical condition. If you have a disability it is important that you make the appropriate enquiries about any special requirements well in advance of travel.

Making your booking

Passengers with reduced mobility are strongly advised to contact us on 0800 107 3409 before making your reservation. This will enable our reservation agents to confirm availability of any assistance requirements with the airline prior to booking, as any changes made after booking will be subject to the tour operators or airlines change fees. Do not hesitate to contact us on 0800 107 3409 for further information, we will be pleased to answer any questions or queries that you may have regarding assistance.

People needing assistance at the airport

If you are a wheelchair user or have reduced mobility, you need to call us on 0800 107 3409 prior to booking, to request assistance service at airports. If you do not request this in advance the airlines cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs the airline is able to assist on the day with no pre-notification. The airport will signpost designated points for passengers with reduced mobility. Wheelchair users

If you have your own wheelchair, this will be carried free of charge in addition to your normal baggage allowance. Since a wheelchair is carried in the hold and collected in the baggage reclaim area, we advise that it is adequately insured against loss or damage since the airline liability is limited. Electronically powered wheelchairs will be accepted for travel, providing that the general conditions for their carriage, as outlined in the IATA Dangerous Goods Regulations, are met. These relate to the batteries used to power wheelchairs. Since the batteries will remain attached to the wheelchair, it is important that the wheelchair can be easily stored in an upright position when collapsed for carriage. Batteries must be disconnected and the battery terminals insulated to prevent accidental shorting. Accompanying companion for reduced mobility passengers

A career must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self reliance. In establishing whether someone is “self-reliant” the DFT stipulate that the passenger should be independent in the following areas:

• Feeding - the passenger should be capable of feeding themselves. Cabin crew could still expect to assist with opening food containers and describing catering arrangements to blind people.
• Lifting - the passenger should be capable of moving from a passenger seat to an on-board wheelchair.
• Toileting - the passenger should be capable of using the toilet facilities unaided.
• Communicating - the passenger should be able to communicate with cabin crew and understand their advice/instructions.
• Medicating - the passenger should be capable of administering their own medicines and medical procedures.
• Breathing - the passenger should not be reliant on supplementary oxygen, if supplementary oxygen is required contact us on 0800 107 3409 and we will pass on details of your requirements to the airline.

If you are not self-reliant

(capable of taking care of all your physical needs independently in-flight) a carer is required for travel to take care of these needs. The carer must purchase a ticket at the same time. A carer can travel with a maximum of 2 passengers requiring additional assistance as outlined above. Due to CAA (Civil Aviation Authority) regulations, any persons with reduced mobility or any physical disability or intellectual impairment cannot be allocated seats adjacent to the emergency exits.

Visually impaired passengers & Guide Dogs

Passengers who are blind or visually impaired should also please contact us on 0800 107 3409 to make your booking. Most airlines are able to carry guide dogs on many routes, please contact us for full details on 0800 107 3409 to make your booking.

Please Note: We cannot be responsible if you fail to tell us about special needs/requirements that will affect your travel arrangements and this means we will not compensate you. The number shown above is a dedicated number for special needs enquiries and we are unable to transfer calls to other departments

Passports and visas

The following information applies to British Citizens holding a UK passport issued in the UK. Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad should contact the appropriate consulate or embassy for clarification.

Please note that both passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It can often take some time to obtain a visa, so you are advised to apply in plenty of time.

Your responsibility: It is the responsibility of passengers to ensure, for the travel to be undertaken, they have valid, acceptable passports, any required visa, any other documentation and, where asked for have submitted advanced passenger information in advance of travel to the tour operator/airline as appropriate. You must be able to meet the entry requirements for both your final destinations and any stop-off points en-route. Passengers without the correct documentation, or who have included incorrect information with any visa application or advanced passenger information submitted may be refused carriage. Airlines and/or Border Control Authorities have absolute discretion over refusals of carriage, departure from or entry into any country. We will hold the passenger entirely responsible in the event they are not approved for travel or where entry to a country is refused due to any failure to satisfy the requirements of the Airline or Border Control Authority. Where entry is refused, fines or other financial penalty may be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves. This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport. We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.

Validity: A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (five years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically six months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.

Apply early: If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity). Visit www.ips.gov.uk

Names: At the time of booking, please ensure you supply your first name and surname as they appear on your passport, as both of these must be stated on your flight ticket. This will reduce confusion and delays at check-in, especially when travelling to the USA. It is anticipated that travellers could face more queries and delays as more countries introduce Advanced Passenger Information systems (see next column). You may not be able to travel and insurance may be invalid if the name on your passport and travel documents don't match. If after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your holiday documentation.

Children: All children must now hold their own UK passport unless they are included on a passport issued before 5 October 1998, in which case they may continue to travel with the passport holder until:

• The child reaches the age of 16; or
• The passport on which the child is included expires; or
• The passport on which the child is included is replaced or an amendment results in the issue of a new passport.

All children require their own passport when travelling to the USA.

How to contact the Passport Agency

Further information from the UK Passport Agency can be obtained by:
Telephone: 0300 222 0000(Calls charged at national rate)
Website: www.ukpa.gov.uk
Country-specific passport requirements

The following information is subject to change, please contact the relevant embassy for the latest entry requirements:

Canada Entry requirements

Visas are not required for stays in Canada of up to 6 months.

USA entry requirements

US Customs & Border Control have introduced an Electronic System for Travel Authorisation (ESTA).  The system is web based only and requires all passengers (including infants) travelling via or to the USA to apply for authority to travel a minimum of 72 hours prior to travel.    You may be denied boarding or refused entry to the US if you have not registered and obtained authorisation.  To apply visit the official website: https://esta.cbp.dhs.gov. A charge of $14 per person (subject to change) will apply and must be paid by either debit or credit card. It is very important that you complete your ESTA application using the exact address as displayed on the documentation you receive from your Airline/Operator. (If you have booked a flight only or the address of your accommodation is confirmed on arrival, please use our resort office address as stated on your holiday invoice/tickets). We will be providing accommodation details for all passengers to the U.S immigration authorities after you have departed to the U.S. If there are any differences between our information compared to what you have written on your waiver form you may be denied entry into the USA.  We recommend that you carry your ESTA approval with you when you travel.  For additional information on travel to the US visit http://www.usembassy.org.uk/

Advanced Passenger Information System (APIS) - USA

Tour Operators and Airlines are required to provide details of the full address of your destination accommodation and country of residence to the US authorities. This is in addition to the Visa Waiver form. At the UK departure airport, your passport will be scanned and the address of your first night's accommodation and country of residence will be confirmed. On board your outbound flight, you will be issued with a Visa Waiver form that you must complete before you land in the US. The authorities require you to state your USA address in full, including the zip code. You will find full details of the address of the accommodation you have booked in your voucher booklet or on your invoice; it can also be reconfirmed at the UK airport.

It is very important that you complete your visa waiver form using the exact address as displayed on the documentation you receive from your airline or tour operator. Your airline or tour operator will provide the US immigration authorities with accommodation details for all passengers after you have departed for the US. This information will be gathered from their reservations systems. If there are any differences between the information provided by the airline or tour operator and the details you have written on your waiver form, you may be denied entry into the USA.

The following information is subject to change, please contact the relevant embassy or visit www.fco.gov.uk travel advice for the latest entry requirements. Please note, in addition to the requirements below it is recommended to have 2 blank pages in your passport.

Country	Visa Requirements for British Passport Holders	Passport Validity	Arrival Tax	Departure Tax	Tourist Board/ Embassy
Australia	Yes. Visitors to Australia require an ETA (Electronic Travel Authority) which can be obtained through travel agents or airlines. Please note you may not be permitted into Australia unless you are in good health and have no criminal convictions	6 months beyond period of stay	No	No	020 7438 4601
Bali	Yes, can be obtained on arrival	6 months beyond period of stay	No	Yes. International US$12.50 Domestic US$4.00	0207 499 7661
Brazil	No	6 months beyond period of stay	No	US$2 (domestic) US$36 (international)	020 7499 0877
Cambodia	Yes - can be obtained on arrival. Two passport photos required	6 months beyond period of stay	No	US$25 (international (£11). US$6 (domestic flights (£2.86))	020 8451 7850
China	Yes. Travel under group visas permitted for Tours. Please contact us for details. For Independent travel - Visa is required and this will be dependent on whether single or multi entry in China	6 months beyond period of stay	No	Included in price	020 7631 1430
Costa Rica	Yes. Tourist card can be obtained on arrival	6 months beyond period of stay	No	US$26 (international)	020 7706 8844
Egypt	Yes. US$18 (for up to 30 days) Arrange prior to travel or on arrival	6 months beyond period of stay	No	No	020 7493 5283
Goa	Yes - arrange prior to departure	6 months beyond period of stay	No	No	020 7437 3677
Hong Kong	No	6 months beyond period of stay	No	Included in holiday price	020 7533 7100
India	Yes	6 months beyond period of stay	No	No	0906 844 4544 or 020 7836 8484
Jordan	Yes. Travel under Group Visa permitted for selected Tours. Please contact us for details.	6 months beyond period of stay	No	Five Jordanian Dinars	020 7937 3685
Kenya	Yes. (£30 before departure or $50 on arrival)	6 months beyond period of stay	No	Included in holiday price	020 7636 2371/5
Laos	Yes, can be obtained on arrival US$36. Two passport photos required	6 months beyond period of stay	No	Yes $US10	Not available in UK.
Malaysia	No	6 months beyond period of stay	No	No	060 2245 175
Maldives	No	6 months beyond period of stay	No	No	060 2245 175
Mauritius	No	6 months beyond period of stay	No	Yes. International US$12.50. Domestic US$4.00	0207 584 3666
Mexico	Yes. Tourist Card obtained on arrival	6 months beyond period of stay	No	Yes £39 approximately	020 7499 8586
New Zealand	Visa not required for stays of up to 6 months	6 months beyond period of stay	No	NZ$25	020 7930 1662
Oman	Yes. 30 day visa can be obtained on arrival	6 months beyond period of stay	No	No	020 88774524
Qatar	Yes, can be obtained on arrival	6 months beyond period of stay	No	No	020 7493 2200
Sri Lanka	No	6 months beyond period of stay	No	No	020 7262 1841
Seychelles	No	6 months beyond period of stay	No	No	01293596648
Singapore	No	6 months beyond period of stay	No	No	020 7235 8315
South Africa	No	6 months beyond period of stay	No	No	0207 4517299.
Tanzania including Zanzibar	Yes $50 on arrival or can be purchased prior to travel	6 months beyond period of stay	No	Departure tax of $30 plus $8 security fee	0207 569 1470
Thailand	No	6 months beyond period of stay	No	700 Baht	0870 900 2007
United Arab Emirates	No	6 months beyond period of stay	No	No	0207 581 1281
Vietnam	Yes	6 months beyond period of stay	No	No	020 7937 1912/3222
Zambia	Yes, although check if you qualify for visa free travel under the visa-waiver programme	6 months beyond period of stay	No	US$25	020 7589 6655

At the Airport

Check-in: The following information is designed to help you complete the airport check-in process as quickly as possible. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility.

If you fail to check in at all for your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return flight to the UK. No refund can be made for any unused arrangements.

When you arrive at the check-in desk for your flight, you will be asked for your ticket, passport and baggage. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number.

Important Notice: You must check-in at least 1 hour prior to departure, failure to do so could result in you being denied travel. Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time (60 minutes for some destinations). Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.

Thomas Cook Airlines and most other carriers permit the in-flight consumption of alcohol purchased from the on-board bar service only.

Security: Please keep your luggage with you at all times. Never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.

Your flight

Charter & Scheduled Flights: Charter flights are regular but generally not daily flights and are organised by tour operators, whereas Scheduled flights are based on pre-determined schedules set by airlines. Charter flights usually operate directly from the departure location to the destination without any intermediate stops so can be the quickest and cheapest way to reach your destination, usually these flights don't operate on a previously fixed schedule. A scheduled flight may have intermediate stops or require connecting flights and some scheduled airlines work in partnership with other airlines to give more choice and better onward connections. Whilst the flight information included in on our website is as accurate as possible, tour operators and airlines do regularly review flight arrangements to ensure flights serve customers in the best possible way. This occasionally does cause disruption and changes to flight times - where significant, these changes will be advised to you before you travel.

Transport Schedules: The schedules of transport providers and their services are printed as known at the time of going to press but may change, as airlines, train and ferry operators can make changes over which we have no control. Always check all your transport information when you receive your invoice and tickets. Though we are not responsible if your flight, ferry or train is delayed, we will do our best to arrange for the operator to give you appropriate meals and so on. We will not actually provide these ourselves.

Baggage

• Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if you take out the insurance we recommend, you will be covered for emergency purchases. See inside the back cover for details.
• A charge will be made if your hold baggage exceeds the allowance stated on your ticket. Baggage allowances vary according to the airline so always check before you travel. Individual items of luggage must not exceed 30kg for lifting purposes.
• Remember to pack any medication, valuable items and photographic film in your hand luggage and not in your suitcase.
• Items such as knives, scissors, tweezers and laser pointers must not be carried in your hand luggage, so remember to pack them in your suitcase.
• If you wish to take sports equipment on holiday with you, we recommend that you check when you book whether or not the airline can accommodate it. Charges may apply, and it is likely that all such items will travel on a weight- and space-permitting basis only. You should have insurance for these items.

Class:

A flight in economy class will not be luxurious, as airlines want their planes to be as full as possible. Many people find it is well worth paying extra to upgrade to premium economy, business class or first class. The special fares we offer on premium, business and first class may not include the standard advertised extras such as a limousine transfer. Please ask for details when you book.

Code sharing: Some airlines now work in partnership with one another and sell seats on each other's planes to enable more choice and better onward connections. This means that your flight may be with a different company to the one you expect.

Fitness to fly: You may need permission from your doctor to fly if you suffer from certain medical conditions which may mean you also require assistance from the airline. Should you have any concerns about your fitness to fly, please contact us or the airline.
Pregnancy: Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks pregnant or more on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.

Medical Equipment: If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage.

Valuables: Please remember to pack any valuables including money, credit cards, jewellery, keys and camera equipment in your hand luggage and not in your suitcase.

Routes: A direct flight may touch down en route to refuel or to pick up and/or drop off passengers. In most cases you will not need to leave the aircraft, though in North America you may have to change aircraft or go through immigrations and customs if the plane stops. A non-stop flight does not stop between the departure and arrival points.

Safety: the safety and welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, you will be denied boarding or have imposed additional conditions of carriage if any passenger:

• is intoxicated and or disruptive.
• found to be smoking on board our aircraft.
• makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person's intent or reason for making the comment or statement. Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. Boarding will be denied to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense. We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, please contact us.

Sporting Equipment:

Most airlines can accept most types of sports equipment - charges apply. All such items will travel on a weight and space-permitting basis only. You should also have insurance for these items. Carriage of Golf Clubs: Some of the airlines named on the 'Flight Check' pages will agree to carry half a set of golf clubs within your baggage allowance. Charges will however be made by some airlines for carriage of golf clubs, payable either at the time of booking, or at the airport prior to departure. If you are planning to take golf clubs, please ask us to contact the relevant airline at the time of booking, and they will be able to provide details of prices. Golf clubs must be secured in their bag, and as above, carriage will be subject to availability. It is in your interest to have your golf clubs insured. We advise that all courses require official proof of handicap. Car hire: we strongly advise golfers to pre-book car hire. Although public transport/taxis will probably be available from all of our recommended accommodation, arrangement may be costly and/or time consuming.

Deep Vein Thrombosis:

Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice that will include information on those people most at risk of DVT and how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible. Most airlines provide details of suitable exercises you can do and other measures you can take to reduce risks within their in-flight magazines or during in-flight videos and if you are flying with Thomas Cook Airlines, please also visit www.thomascookairlines.co.uk for further information. More comprehensive advice can be found on the UK Department of Health's website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.

Flight Operation:

Flight timings shown are based on the 24 hour clock system. These timings, however, are provisional only and will be submitted for approval by the UK and overseas scheduling committees, and are therefore given for guidance only and are subject to alteration and confirmation. Our reservation system will show the latest timings for your flight. The right is reserved to substitute alternative airlines and/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority. Airline (Operating Carrier) Information: In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the airline, flight timings and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions.

Your accommodation

Accommodation can, at times, have a lively atmosphere, and facilities and entertainment may vary according to the mix and ages of guests in residence.

Hotel and Hotel Rooms - In all types of accommodation described below, If there are less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds indicated.

Suites/Junior Suites/Villas and Apartments - If there are less than the maximum number of persons in your own party, the room type may contain less than the maximum number of beds.

Official Ratings & Our Ratings: Ratings systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don't assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Our universal ratings system is based on the views (at the time of publication) of senior managers both in the UK & overseas.

Tour Itinerary

All our tours are, by their very nature, complex and include services from many different airlines, hotels and ground transportation companies. Due to the demand for these services, it is not always possible to guarantee particular airlines, flights, aircraft, ferries, trains and/or the hotels featured on a particular itinerary or departure date. It is with this in mind that we reserve the right to change any of the listed services and, if necessary, even modify the itinerary itself without prior notice. Where any alteration significantly changes your tour itinerary or tour dates, we will always make every effort to give as much advance notification as possible.

Changes to tours may also be necessary once the tour has commenced, changes may include the sequence of visits being altered according to local conditions.

Room Types: When we mention room types, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions.

Room Configuration: A 'double' is a room with a double bed. A 'Twin' is a room with two single beds. A 'single' or 'Twin for sole use' is a room with one or two single beds. A double bed may be two single beds with double bedding. Single rooms are often smaller, may not have a balcony and may not be of the same general standard as normal twin rooms.

Some hotels have rooms which sleep up to 4 persons. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. In some hotels 3rd and 4th beds may be only suitable for a child, but in other hotels there may be a reduction available if 4 adults share the room. Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited and the room may be cramped.

Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination - please ask for details when you book.

Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with.

How many nights are spent in your accommodation?

Your accommodation is usually reserved for you from 12.00 noon (from 4pm in some areas) on the day of your arrival in destination. However, at some larger hotels, delays may occur with check-in whilst your room is prepared for you. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you, and in this case this is classed as the first night of your holiday. Rooms are normally vacated at the internationally recognised time of 12.00 noon on the last day of the holiday. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. Sometimes hotels will let you keep your room but they are entitled to make a charge. This is not normally possible with apartments. If you are on Half Board, Full Board or All Inclusive it is possible that you may lose a meal owing to your own particular flight times.

Check-in: Hotel rooms are not generally available until around 3pm on the day you check in. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.

Check-out: The check-out time at most hotels is between 10am-12 noon on the last day.

Pre-paid meals

Pre-paid meal plans generally offer a good choice and many hotels have recently started to offer extra items within these menus for an extra charge (for example, lobster, prime rib, specialist local dishes and so on). Pre-paid meal plans are not available at all hotels.

• Half board generally includes American, continental or buffet breakfast and table d'hôte (a set menu with a limited number of dishes) or buffet dinner. Some hotels restrict the restaurants you are entitled to dine in when staying on a half-board basis, and the menu is often limited. The exact conditions relevant to your hotel will be detailed on your invoice.
• Full board is as half board plus a table d'hôte or buffet lunch.
• All-inclusive differs from property to property, so we define it for each relevant hotel. If breakfast is included, this will be American, continental or buffet (unless our description says otherwise). If lunch, dinner or both are included, this will generally be table d'hôte or a buffet.

Views:

If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of plants or buildings blocking the view.

Room facilities: If your room has satellite television channels, we recommend that you use the same care and supervision with your children as you would at home, as some channels may be of an adult nature. English-speaking television channels may be limited.

Maps: The maps we show are for your general information only - they are not to scale and may not accurately show the actual route of your tour or the exact location or place marked.

Single Supplements: If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room - heating, lighting, cleaning etc. are the same regardless of how many people occupy that room.

Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room.

Air conditioning: Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your own liking. In some descriptions we have indicated that there is centrally-controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. It may be that only cool air is provided, not necessarily warm air as well. There may be a local charge for air conditioning in some rooms.

Other guests: We do not have exclusive use of properties we sell. It is possible, therefore, that there may be guests from other countries and of mixed age groups at your accommodation.

Many hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay

Infants: Please let us know when you book if you need a cot. You may have to pay a charge locally for this and any other special services or facilities you require. When you arrive, you should check that the cot is satisfactory. If not, you must let your representative or hotel know immediately. Certain hotels, resorts, tours and excursions may not be suitable for children or infants. You should read the description carefully to make sure that they meet your needs. Our staff will also be able to advise you if you are still unsure.

Hotel-run kids clubs: Standards and facilities at kids club's stated in our accommodation description may vary. We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel run clubs. Kids club(s) may not meet standards of similar facilities in the UK and Guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enrol your child or children into the club and into the clubs' car

Entertainment and other hotel facilities: These differ from hotel to hotel, so please read the descriptions carefully. A charge may be made locally for entertainment and the use of some hotel facilities. Not all hotels provide entertainment, and the quality at those that do will vary. Some hotel facilities may be unavailable during Christmas, New Year and other peak periods. Some smaller hotels do not have lifts, and stairs can be steep and narrow. Smaller hotels, especially those with lower ratings, have limited public rooms, often with no lounge area.

Watersports & sporting activities : We refer to a number of watersports and other sporting activities , most of these are neither owned or operated by Thomas Cook and we cannot guarantee that they are maintained or operated with the customer's safety in mind.

We would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday and would recommend that you only use companies who demonstrate good safety practices. You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/ watersports may be considered to be hazardous pursuits by some insurance companies.

Groups: Not all featured properties are suitable for or accept group bookings (usually, but not necessarily, all-female or all-male parties). At some properties, groups are accepted but you may be required to pay a deposit. This is refundable less the cost of any damage or loss.

Maintenance: From time to time it may be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity supplies may occasionally be interrupted while this is being undertaken.

Safety & hygiene

Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.

Swimming pools and water features: some of our hotels and apartments welcome local people and other holiday makers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sun loungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean. Every pool is different and most hotels / apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.

Overseas Safety Standards: Regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.

Children: Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.

Stomach Upsets: It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.

Out and About: Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.

Florida Villas & Condos

A security deposit of $500 is required on arrival before you take possession of your holiday home; an imprint of your credit card will be taken when you arrive, where a credit card is not available a refundable $1000 cash deposit is required (cash deposits not accepted at Windsor Park or Vistapark homes). The credit card slip will be destroyed or the cash deposit returned by cheque within 30 days of departure assuming no damage has occured to the home or its contents.

Finding your home

Driving directions to Florida Choice's office and check-in service will be dispatched with your travel documents. The office is open Monday to Friday from 9am-5pm. There is a late arrival and weekend procedure if collecting your keys after office hours.. Further assistance will be provided by our airport representatives for Orlando homes providing your flight is from London to Orlando with either British Airways or Virgin Atlantic.

Pool Heating

Pool heatings costs $25 $50 a day . Pool heaters will warm a pool to 10-15˚ above the outside temperature, therefore during the winter months the water may still be quite cool. Pool heating charges are payable locally and subject to tax.

Additional info

You can organise a daily maid service which is available at an additional charge (approximately $100 per day, payable locally). Baby cots, rollaway beds and high chairs are also available for an additional charge (approximately $45 per stay, payable locally) and must be requested at the time of booking

Please be aware that these developments are local communities like any other and as such it will be usual to experience events such as refuse collection, dogs barking, the mowing of lawns and general maintenance of other homes. We cannot accept responsibility for the actions or behaviour of local residents.

A minimum stay of seven nights applies at these homes year round

Your destination

Assistance Abroad

Please note that we do not have Thomas Cook representatives in all the destinations featured , so you may not be met on arrival. However, depending on the arrangements you book with us, our locally appointed agent or our suppliers (such as accommodation or transport providers) will be contactable and you will be provided appropriate contact details for them before you go. If you have a complaint we will need to know about it and our Local Agent, Supplier or UK Duty Office will do their best to solve the problem as soon as reasonably possible to minimise any inconvenience. This will also help us to improve the holiday experience for all our customers.

There may be times when our Local Agent or Supplier or our UK Duty Office is unable to solve a particular problem immediately. While appreciating that this may be upsetting for you, Thomas Cook does expect you to behave in a reasonable manner towards our staff. Consequently, should any customer act in a threatening or intimidatory manner towards Thomas Cook staff or appointed agents, we shall have no hesitation in taking appropriate legal measures.

Resorts: In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start and end of season. If you would like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance.

Resort development: Some of the destinations are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section 'Circumstances beyond our control' for more information.

Local information: Please note that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include for example the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party.

Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times.

Alcohol Restrictions:To purchase or consume alcohol in many States of the USA you must be aged 21 years or over. Generally, if you look under 30 years old you will be asked for ID, so you should always carry photo identification with you that details your date of birth.

In India and Sri Lanka local elections are organised normally once a year, on a date announced by the government less than a month before they are to be held. During election days (usually 3 days) the public sale or consumption of alcoholic drinks is prohibited. We will make every effort to inform Thomas Cook customers when and if we receive notification from India or Sri Lanka.

In Sri Lanka it is common to apply alcohol restrictions during full moon holidays (Pooya days). In this case no alcohol is served from hotel bars nor can be bought from any premises, although it is usually permitted to consume alcohol in your room. Alcohol is not permitted for people under the age of 21.

In the Maldives, no alcohol can be imported into the country, however it can be purchased in all tourist resorts.

In Mexico, during elections, which run for 3 days, the local Government decides usually the day before, whether alcohol can be served in hotels or not.

In Muslim countries, dates of religious feasts and festivals are fixed by local sightings of the moon so we cannot work out when they will be beforehand. Ramadan, which is observed for one month each year, is a period of fasting when the pace of life is slower, public areas are busier, and there are certain restrictions on drinking alcohol and restaurant facilities. Ramadan in 2010 will start on Wednesday 11 August and will continue for 30 days until Thursday 9 September. Also, the Muslim New Year is different to the Christian one and during this period many shops and restaurants may be closed.

Chinese New Year is a major celebration throughout Asia so flights and hotels may be extremely busy during this time. Most ethnic Chinese businesses, including shops and restaurants (but not hotels), close totally. In 2011, Chinese New Year will be on 3 February.

If you are concerned about the possible impact of holidays and events or would like to know more, please contact the appropriate tourist board.

Smoking: Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk

Conditions in holiday resorts: If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, and if necessary to our appointed representative/local agent, who will do their best to help sort things out. Insects - ants, mosquitoes and cockroaches for example - are common in hot countries. They are usually harmless, and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be off-putting if you are not used to seeing them. If your hotel has an open restaurant, it may attract local birds, some of which might try to share your food though hotels do their best to discourage them. Though frustrating, this is a normal part of local life, and please don't encourage birds by feeding them. Please also refrain from feeding any other wildlife.

Noise - Some resorts are within built-up areas or other places where noise is common. Noise may be audible from road traffic or aircraft (if you are near a flight path). Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer and customs (for example, festivals and religious celebrations), and is often part of the travel experience.

Driving: Laws, licensing requirements and age limits vary throughout the world. We recommend you check with the relevant embassy or consulate.

General Information

Data Protection

To comply with the Data Protection Act we would like to advise you that in order to provide you with the products or services you require, the personal information you supply to us will be passed to relevant trusted partners or suppliers. This may involve sending your details to countries that do not have an equal level of privacy legislation to that in the UK. Your details may also be used for improving our customer service, analysis and occasionally, for the prevention of crime. We may also occasionally contact you by post or telephone to update you about great offers, products and services from Thomas Cook Group companies and carefully selected third parties. Should you not wish to receive such information, please advise one of our sales consultants."

ABTA - The Travel Association

Thomas Cook Scheduled Tour Operations is a member of ABTA with membership number V2185. ABTA and ABTA members help holiday makers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street London W1T 3AH Tel: 020 7637 2444 or look at our website: www.abta.com.

Your Financial Protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our brochure/website and for your repatriation in the event of our insolvency. Where your booking includes a flight, we provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 0606. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

Where you book a package holiday from our brochure/website which does not include a flight, we provide security by way of a bond held by the Federation of Tour Operators (FTO). If you book arrangements other than a package holiday or a flight from us, the financial protection above does not apply.

Telephone calls

To ensure we consistently deliver excellent customer service, telephone calls to Thomas Cook's UK offices are recorded

The air holidays shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 0606. ATOL protection extends primarily to customers who book and pay in the United Kingdom. The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA.