of these cookies are essential to make this Site work properly, to
allow you to make your travel booking or other purchases, and to
enable Thomas Cook Retail Limited to fulfil your purchase requests.
Other types of cookie help us to provide you with a good experience
when you browse our Site, allow us to improve our Site or the way
we provide our service to customers, or are used to provide you
with information or offers from Thomas Cook companies or third
parties that may be of interest to you.
You can view more information on cookies and a list of cookies
that are used on this website by visiting our cookie page.
You can accept or decline cookies at any time by accessing
the preference panels from your browser's main menu (usually found
under 'Edit', 'Tools' or 'Options'). However, if you choose
to remove cookies parts of the site may not work properly or your
use of the site may be impaired.
In order to help us maintain and improve our service to you
we also use 'cookies' to collect information about your use of the
website. Cookies are a feature of web browser software that allows
web servers to temporarily store information within your browser,
which in turn allows us to recognise the computer used to access
our site. Most browsers automatically accept cookies but you can
delete existing cookies from your browser. You can also edit your
browser options to choose not to receive cookies in future. We may
We use third-party application service providers to
perform some tracking functions. These companies may use
cookie-based information (not including your name, address email
address or telephone number) about your visits to this and other
web sites in order to measure advertising effectiveness. We may
also collect information about your visit to our website, based on
your browsing (click stream) activities. This information may
include the pages you browse and products and services viewed or
booked for example. This helps us to better manage and develop our
offers and to provide you with better products and services
tailored to your individual interests and needs. We may use this
information to measure the entry and exit points of visitors to the
Site and respective numbers of visitors to various pages and
sections of the Site and details of searches performed. We may also
use this information to measure the usage of advertising banners,
other click-throughs from the site. We may disclose information of
this nature in aggregate form to third parties, personal
information on individual visitors will not be passed on to any
PLEASE NOTE: if you choose to use this site without
declining any non-essential cookies, then your use will constitute
implied consent to the non-essential cookies that are
Thomas Cook Retail Ltd understands and respects the
importance of your privacy. The following information
explains what personal data we may collect from you when you use
this site, and how we will hold and use that data.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
- Information that you provide in order to make a travel booking
or purchase any other services via this Site
- Information you provide in order to enter a competition or
promotion via this Site, complete a survey, or if you report a
problem with this Site
- If we ask you for your contact details for future marketing
use, although you have the option to opt-out of such use.
- Details of transactions you carry out through this Site and of
the fulfilment of your bookings.
- Details of your visits to this Site (including, but not limited
to, traffic data and location data) whether this is required for
our own purposes or otherwise, and the resources that you
- If you contact us, we may keep a record of your email or other
We may collect information about your computer including, where
available, your IP address, operating system and browser type, for
system administration and to report aggregate information to our
advertisers. This is statistical data about our users' browsing
actions and patterns, and does not identify any individual.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you to provide you with the
services you have requested may be transferred to, and stored at, a
destination outside the European Economic Area ("EEA"). It may also
be processed by staff operating outside the EEA that work for us or
for any of our suppliers (e.g. Airlines, hoteliers, etc). By
submitting your personal data, you agree to this transfer, storing
or processing. We will take all steps reasonably necessary to
ensure that your data is treated securely and in accordance with
All information you provide to us is stored on our secure
servers. Any payment transactions will be encrypted using SSL
technology. Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our site, you
are responsible for keeping this password confidential. We ask you
not to share a password with anyone.
Unfortunately, the transmission of information via the internet
is not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data
transmitted to our Site and any transmission is at your own risk.
Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- To ensure that content from our Site is presented in the most
effective manner for you and for your computer.
- To carry out our obligations arising in connection with
any contracts entered into between you and us, or between you and a
third party supplier.
- To allow you to participate in interactive features of our
service, when you choose to do so.
- To notify you about changes to our service.
- To provide you with information and offers that we or selected
third parties feel may interest you.
If you are an existing customer, we will only contact you by
electronic means (e-mail) with information about goods and services
similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third
parties to use your data, we (or they) will contact you by
electronic means only if you have consented to this.
If you do not want us to use your data for marketing purposes,
or to pass your details on to third parties for marketing purposes,
please tick the relevant box situated on the form on which we
collect your data.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our
Group, which means our subsidiaries, our ultimate holding company
and its subsidiaries, as defined in section 1159 of the UK
Companies Act 2006, to relevant third parties who will supply the
travel arrangements or other services you request, to Government
bodies and other authorities to whom we are legally obliged to pass
your data (e.g. border agencies of countries you intend to visit)
and to relevant third parties for the purpose of fraud protection
and credit risk reduction.
You have the right to ask us not to process your personal data
for marketing purposes. We will usually inform you (before
collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any third
party for such purposes. You can exercise your right to prevent
such processing by ticking/unticking certain boxes on the forms we
use to collect your data. You can also exercise the right at any
time by writing to:
Our site contains links to and from the websites of our
principals, suppliers, advertisers and other third parties. If you
follow a link to any of these other websites, please note that
these websites have their own privacy policies and that we do not
accept any responsibility or liability for these policies or for
these 3rd party websites. Please check these policies before you
submit any personal data to these websites.
ACCESS TO YOUR PERSONAL DATA
The Data Protection Act 1998 gives you the right to check that
your personal data is being processed lawfully ("subject access
right"). Your subject access right can be exercised in accordance
with the Act. Any subject access request must be made in writing
to: The Company Secretary, Legal & Compliance Dept., Thomas
Cook Scheduled Tour Operations Limited, The Thomas Cook Business
Park, Unit 17 Coningsby Road, Peterborough, PE3 8SB, and may be
subject to a fee of £10 to meet our costs in providing you with
details of any personal data we hold about you.
time to time without notice to you.